RecolX attaches great importance to the user’s shopping experience. And RecolX hopes that our professionalism and dedication can make customers feel at ease.
1-Year RecolX Care
RecolX offers a 1-Year RecolX Care warranty, the longest in the market, along with a promise to respond to inquiries within 24 business hours. The warranty period starts once the product is received by the original purchaser. If you think that your RecolX product has quality issues, please contact our customer support within the warranty period and provide proof of purchase. Our professional RecolX customer service team will contact you within 24 business hours to provide a solution.
Notes:
The manufacturers, suppliers, or resellers might offer its own warranties. Please reach out to your seller for further details.
To ensure you receive a legitimate product, RecolX strongly advises purchasing from one of the aforementioned channels.
Warranty Coverage
Our warranty policy excludes the following items:
· Devices that have been dismantled, repaired, modified, or maintained without authorization, or used in environments or conditions that do not conform to prescribed operating guidelines.
· Damage resulting from misuse, including falls, collisions, bending, exposure to excessive moisture, or loss due to insufficient magnet suction or use of incompatible accessories.
· Malfunctions caused by force majeure events such as natural disasters or illegal use of the product.
· Normal wear and tear, cosmetic damage, or consumable parts unless defective at the time of purchase.
· Damage caused by unauthorized repairs, incompatible parts, altered or missing serial numbers, or stolen, resold, or counterfeit products.
Warranty Process
Contact support@recolx.ai directly.
Notification of Issues
If you discover any damage during transportation, disassembly, or product quality issues upon receiving the goods, please click here to contact us directly, including your order number, product information, issue description, and contact details. RecolX Team will respond within 1 business day.
To process your claim, buyers must provide sufficient proof of purchase (such as an Order ID or sales invoice), along with documentation of troubleshooting efforts, the defective item's serial number, or photographic evidence.
Refund and Exchange Processing
In some cases, returning the item for quality inspection may be necessary. RecolX will provide you with the address and contact information for the return after reaching out and submitting the application for approval.
· If it is confirmed that the damage was not caused by human factors, a refund or exchange will be issued within 3 business days after inspection.
· If a product is found to have quality problems within 30 days of receipt, RecolX will unconditionally replace or refund the item.
Additionally, if it is determined that the issue is not due to human factors, the RecolX Team will cover the shipping costs.
Valid Proof of Purchase
Acceptable proof includes:
· Purchase order number,
· Sales invoice or PayPal order number,
· Sales receipt or order information with date, product description, price, total amount, and valid seller's signature.
Multiple proof types may be required to process a warranty claim. Warranty claims for product defects expire 1 years after filing.
Shipping Costs
The buyer is responsible for shipping costs in the following situations:
· Returning products for reasons other than a verified defect.
· Warranty claims for items taken outside the original country of purchase.
· Accidental returns by the buyer.
· Returning personal items.
· Returning goods claimed as defective but found to be functioning normally by RecolX Team quality control.
· Returning defective items through international shipping.
· Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
Disclaimer
RecolX is not responsible for the following situations:
· Returning personal items sent to RecolX Team: When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. RecolX Team does not provide refunds for items damaged in transit for non-quality related warranty claims.
· Any indirect losses or damages resulting from product use or misuse.
The warranty policy may be adjusted based on legal regulations, company policies, and product updates.
Please note that this warranty policy applies only to products purchased through RecolX official channels, and products purchased from other sales channels are not covered by this warranty policy. RecolX reserves the right to interpret and modify this warranty policy.
