At RecolX Technology Limited, we are committed to providing reliable shipping options to customers worldwide. Our goal is to ensure exceptional service every day, no matter where you are located.
We aim to ship your order as quickly as possible.
Here’s what you can expect after placing your order:
・Processing Time: Orders are usually shipped within 1-2 business days (excluding weekends and public holidays).
・Delivery Time: Typically, orders are delivered within 7-12 business days.
Shipping Method: Standard Express.
Note:
1. Delivery may be delayed by up to 7 business days during peak periods, due to weather, or carrier issues.
2. Any import duties, taxes, and local sales taxes are the responsibility of the purchaser.
3. We do not process shipments on weekends or holidays, and during periods of high order volume, delivery may be slightly delayed. In such cases, we will send you an email update.
4. If you haven’t received an update within 3 business days, please contact us at support@recolx.ai, and we’ll assist you promptly.
Where Do We Ship To?
We currently ship to the United States, Canada, Australia, the European Union, the United Kingdom, Singapore, Japan, Hong Kong and South Korea.
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United States: Free shipping on all orders.
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Australia, Singapore, Japan, South Korea, Hong Kong: Flat shipping fee of $3.99 USD.
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Canada, European Union, United Kingdom: Flat shipping fee of $5.99 USD.
Please note:
We currently do not ship to APO/FPO addresses, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands, Alaska, or Hawaii.
How Can I Track My Order?
To track your order, simply log in to recolx.ai using the email address provided during purchase. From there, click on "Orders" to check the status of your order.
For further assistance, please reach out to us at support@recolx.ai. Our customer service team typically responds within one business day.
